JVSpin Casino - Player’s repeated withdrawal attempts are being cancelled.

Since Saturday morning, the 20th of August, I've been trying to request a withdrawal and I can't do it!

I made the deposit using a method available for both deposits and withdrawals! I played! I won! When I went to request the withdrawal, a few hours later, the method was not available! They advised me to make another deposit, using a different method, one that was also available for withdrawals! I followed the guidance! I made a new deposit! I gambled more than the coefficient they gave me! I tried requesting the withdrawal a few times and they kept cancelling it! Finally, on Saturday night, after reaching out countless times via chat, they approved the withdrawal! According to their withdrawal policy, it was supposed to be done instantly or it could take up to 15 minutes! 2 hours later... Through the chat, they told me that the period was actually 5 days! That I should wait! Today, Wednesday, the 23rd of August, in the afternoon, they cancelled it! Claiming technical issues! They asked me to request it again "later"! Since then... I've tried about three times this evening, and they keep cancelling it, giving the same reason they did on Saturday morning! That it has to be done through the same method as the deposit! And they advised me to make another deposit using an alternative method! Even though the pix is still not showing up as a withdrawal option! And I'm requesting the withdrawal using the same method as the new deposit, following their instructions!!!

Hello Vivi455,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with JVSpin Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Hi Nick, good morning, I appreciate your help!

Everything is fine with my account! And I didn't use any bonuses! I don't know exactly, I don't understand how the bonus works, but I know that when used, there are several restrictions and rules to be followed! That's why I opted for the no deposit bonus!

It was strange that they canceled it, 3 days after its approval! While I was already waiting and waiting for the deadline they gave of 5 days! (Since this information is not included in the withdrawal policy! If you look there... They say: instantaneous, sometimes taking up to 15 minutes!)

I keep trying to work it out with them! Just now, after contacting the chat, and a new withdrawal request... The consultant said it had been approved, so I could wait for the deadline! I hope my problem was something punctual! Some internal error of the attendants, or even a real technical problem! And that this time they really do the lifting! Any news, positive or negative, I'll let you know here! Once more, thank you!!!

So... After a new cancellation, direction for resolution via email with security department! After several email exchanges trying to explain what happened! They enabled a withdrawal method, and this time it was done almost instantly! Too bad I had all this wear and tear and headache! But thanks! Was solved!!!

Dear Vivi455,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru