The player's experiencing problem with unresponsive live chat support. After we have examined the live chat, we rejected the complaint as we did not find any reason to punish the casino, despite the support is a little bit slower.
JVSpin Casino - Player's complaining about casino support.
Amount: ??
JVSpin Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
3 years ago
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3 years ago
WORST SUPPORT EVER!
NO RESPONSE, JUST GO CHECK THERE CHECK THERE?! QUESTION DO YOU EVEN KNOW WHAT IS SUPPORT? pROBABLY NOT!
SUPPORT menas help people!!!
NOT TELL THEM CHECK AND DO!
Holly - no respinse, nothing
had a feeling I was talking to a WALL!
- was asking simple questions about winnings and withdrawals.
- probably asked aound 10 questions - did not receive response to any. Was just told go check there etc...
Like reallly?! Would never play at this casino, because if support treats customers in this way when they just ask simple questions - I cannot be sure what will happen to my money!
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3 years ago
Dear Anna,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I've tested the live chat support in the casino. I've mostly received answer on my questions even if a little bit slower and only 1 unclear answer. However, we can't punish the casino based on 1 negative experience. I'm really sorry that we could not help you more in this case. Is there anything else we could assist you with?
Best regards,
Nick
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3 years ago
Unfortunately, I could not save my chat transcript, but my friend did it!
Can I somehow upload document?It does not give me option to add Word document.
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3 years ago
Dear Anna,
Feel free to forward it to nikolas.b@casino.guru.
Best regards,
Nick
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3 years ago
Dear Anna,
Based on your chat transcript we did not find anything wrong from the casino site. When you talk with the live chat you should ask only 1 question at the same time and wait for the answer. Spamming live chat with messages may casino seem as spam that's why your chat was closed. Please always stay calm and nice even if it's a slower support. Is there anything else we can help you with? Otherwise the complaint will be rejected.
Best regards,
Nick
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