JVSpin Casino - Player’s active balance has disappeared.

Yesterday 07/09/2022 I won 150 rounds to play in Midas golden touch. I won less than 10 reais.

Today 07/09/2022 I made a deposit in the amount of 40 reais. I went straight to play Mufas golden, and it turned up just over 7 reais for me. I was making bets of 20 and 40 cents, when the 7 reais ran out, I went back to the main page to look for another game. There was 0.40 cents in my account. I contacted the chat 3 times and they always say the same thing. That I bet the 40 reais. And this is impossible to have happened, at Midas it only cost 7 reais and a few cents. I'm frustrated and feeling cheated....

Dear Lilumor,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you believe that your active balance should be greater as you haven't placed bets as big as displayed? Could you please advise in which currency you deposited funds into your account and in which currency is the account held? Additionally, please forward your game history to petronela.k@casino.guru at your earliest convenience.

I hope, we will be able to help you resolve this case as soon as possible.

Best regards,

Petronela

I made the transaction by pix, my currency is Brazilian real, they don't provide the list of bets made like in other casinos. The error starts there. I'll send a print of everything you have.

Have you requested your game history from the casino directly, please?

They try to make people's lives difficult at all costs. The site should have a betting report and it doesn't. It's the

I ask the casino to take action. They even have the betting report and are stalling

Yes I requested. Only they don't cooperate with anything. If it was a transparent case, it would have, like all the others, the history of betting. Am I that miserable to have to beg 40 reais? I'm just exposing the situation because I was injured and I don't have to keep quiet.

The casino just ignored me playing me somewhere else.

Casino in addition to disappearing with my money didn't make the slightest effort to help me. Here's one more proof.

JVSPIN IS NOT A RELIABLE CASINO. BRAZILIANS BEWARE!

Did they drop my case?

Could you please advise if you have placed any bets in Mufas golden or if your deposit disappeared before even placing any bet? Thank you.

I bet the little more than 7 reais that I had won with the 150 bonus, as I said, this bonus only gave me the right to play this game only.

When I went back to use my money there was only 0.40 cents left.

Could you please forward a screenshot of your cashier history? In which currency you deposited funds into your account and in which currency is the account held, please?

Oh my God. I've already sent all the prints of everything I had since the beginning of the complaint. I HAVE EXPLAINED EXACTLY TUFK JOS KINIKIS DETAILS.

If I am in Brazil in which currency could I have deposited it,?????? Euro????? Of course wuw it was in Brazilian real. And as for the prints, just look at the first conversations. Don't csk send it again they stole my money and they don't want to return it.

Screenshots from the player:

I haven't seen your cashier history. From the screenshots that you sent, I'm not able to confirm that the money has been credited successfully to your casino account. Additionally, could you please advise if your game history is empty, or not available to you at all?

It is not available to me, nor.by chat and by email. I've said this in other answers.

Their ratings are perfect in some casinos because the player gives up so much bureaucracy. All the documentation I had of prints I sent to you. I've had enough of it.

JVSPIN is a disgrace.

Thank you, Lilumor, for providing all the necessary information. I will now transfer your complaint to my colleague Matej (matej@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  However, I would like you to consider that we ask questions to fully understand the issue. We were not there to experience the problem and we rely on your answers to comprehend it thoroughly. Additionally, the language barrier plays a role as well, and therefore, if you feel that we make it difficult for you, it is not intentional.

Hello Lilumor.

I am sorry to hear about your troubles.

In this case, the game history is essential.

I would like to invite the casino representative into the case:

Could you please explain what happened and provide us with Lilumor's game log?

Yesterday 07/09/2022 I won 150 rounds to play in Midas golden touch. I won less than 10 reais.

Today 07/09/2022 I made a deposit in the amount of 40 reais. I went straight to play Mufas golden, and it turned up just over 7 reais for me. I was making bets of 20 and 40 cents, when the 7 reais ran out, I went back to the main page to look for another game. There was 0.40 cents in my account. I contacted the chat 3 times and they always say the same thing. That I bet the 40 reais. And this is impossible to have happened, at Midas it only cost 7 reais and a few cents. I'm frustrated and feeling cheated....

Bet history was requested.

Yes I requested. Only they don't cooperate with anything. If it was a transparent case, it would have, like all the others, the history of betting. Am I that miserable to have to beg 40 reais? I'm just exposing the situation because I was injured and I don't have to keep quiet.

The casino just ignored me playing me somewhere else.

Casino in addition to disappearing with my money didn't make the slightest effort to help me. Here's one more proof.

JVSPIN IS NOT A RELIABLE CASINO. BRAZILIANS BEWARE!

Hello

I'm sorry you had such a difficulty.

We need a payment transaction receipt to fully verify it.

Could you provide one based on your payment method?

We will try to provide all clarifying data as soon as possible.

Thanks for understanding.

Best regards

Dear Lilumor, could you please provide the casino representative with the requested data?

Hello

We have checked that case

According to the result - the player put the given amount in games.

The movement of funds can be seen in the attached screenshot

UTC time 0

Anyone who has an Excel spreadsheet can manipulate it as they wish. From the beginning I said that the only value I played were the little lower real bonuses. And all bet of 0.20 cents.

Gang of thieves stole my money and they're still forging evidence. Hedgehog casino betting report is not available to customers. JVSPIN IS A FRAUD.

I don't even care about those exchanges anymore. 40 reais will not make me richer or poorer. Let it serve as a warning to anyone who wants to bet on a platform that steals customers' money.

Dear casino representative, would you mind sending me the entire game log? (matej@casino.guru)

Dear Matej,

Done.

Please check youe email.

Best regards

Dear Lilumor,

I have checked the game log, and that day you made 21 rounds on Midas Golden Touch with various values of the bet. Everything on that log looks normal. I would like to mention that you started with €0.5/spin and later also €1/spin.

Did you see that it is an Excel table? Where can everything be manipulated? As I said from the very beginning. I won 150 free spins. And after getting little more than 7 reais Jonas only gave me the right to play in Midas. And when it ended at 7 reais Where I made minimum bets of 0.20 cents in national currency, the 40 reais had also disappeared. Oh crazy bro. The worst blind man is exactly what he doesn't want to see.

Dear Lilumor,

The log looks authentic and do you really think that the casino will be manipulating a game log for €7,5?

All what I can say is that based on log you didn't make minimal bets but higher bets €0.5/€1 and that's the reason why your balance went down so fast.

I only made bets of 0.20 cents from the spins I won. It's their word against mine. It's not the money that's at stake, it's the casino's reputation. I was stolen. They disappeared with my deposit, which is derisory, I just tried to warn Brazilian players that the casino was withdrawing me. All the evidence you asked for I posted, they just sent a table set up where I didn't make any of the bets. Patience.....

I just won't bet at this casino ever again. There was total dishonesty.

Dear Lilumor,

In this case, it is your word against the casino's word + casino's evidence. In such cases, we are on the side of the evidence.

I am very sorry that you feel cheated; however, as I explained, I doubt any casino would be cheating for €7,5.

However, if you are still unhappy with the outcome of the case, feel free to submit your complaint to the casino's regulator (however, the outcome will most likely be the same)

Because of all the above, we must reject this case as unjustified.

There's no way. The bank always wins!

We are closing this complaint as rejected because we have only player "word" and based on that we can't continue, and from the casino, we have their "word" and game logs which clearly prove everything.