JVSpin Casino - Player’s account has been blocked.

Now casino blocked my acc, support can't help

I'm waiting for response from security team, but they don't give me any time frames.

I deposited thousands of euro and now very frustrating with this type of support and waiting.

Dear Artem,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. When exactly your account has been closed? Was it during the KYC verification process? Also, did you play with any bonuses? If yes, please specify which offer you redeemed.

Additionally, forward any relevant communication between you and the casino to kristina.s@casino.guru, if there is any.

I hope we will be able to help you to resolve this issue as soon as possible.

Best regards,

Kristina

My acc still blocked, but it's ok. I asked about this a half year ago.

Now everything is fine with my withdrawal (about 8k usd), so I don't have any complaints to casino

So is there anything we could help you with? Or do I have your permission to close this complaint?

Yes. u can close, thx

Since you confirmed, you are no longer interested in our help, we have no other choice than to rejected this complaint.

Do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.