The player's unable to win at the casino as his country is restricted. The player has filed a complaint to ADR and the complaint was closed as "waiting for the regulator decision". The complaint was reopen and as we haven't received any response from the player, the complaint was closed as "rejected".
JustSpin Casino - The player's unable to win at the casino.
Amount: €970
JustSpin Casino
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Dear help92,
I have contacted you by email and I will extend the timer by additional seven days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Kind regards,
Stefan
Public
Public
1 year ago
Regrettably, we have not received any communication from the player. Despite acknowledging that our last interaction occurred some time ago, we aimed to appropriately revise the complaint's status and classification based on the elapsed time. Regrettably, without the player's input, this becomes impossible, leading us to close the case as "rejected."
The player is welcome to reach out in the future, should they wish to reopen this complaint. We can appropriately reclassify it upon submission of substantiating evidence of the Licensing Authority's verdict. Until then, we appreciate your understanding.
Kind regards,
Stefan, Casino.Guru
