Justbit Casino - The player's winnings were not credited.

I was playing and my balance from winnings i saw it credit and seconds later it was gone.

Off course i checked all the rounds there was 2 rounds atleast i was aware off i think more casino has to check this credit all winnings correctly to my balance and pay out to my bank account.

Hello dailey123,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with JustBit Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise you did create any evidence which would prove your claim? Is this non credited balance visible anywhere in your betting history? How did the casino respond when you contacted them with this issue?

Please send evidence you have to nikolas.b@casino.guru.

Looking forward to your answer.

Regards,

Nick

I send you email with all the proof screenshots of play history and the missing rounds that iam aware of atleast i think its more than 2 rounds.Its a lot of missing money that suddenly dissapear in thin air please help.

19:53:10 time

gamenumber 17:52:18

amount 462euro

---------

22:19:40 time

gamenumber 20:18:52

amount 21,12 euro

I think it was even more rounds but casino need check this and fix all balance issues to correct amount and enable withdrawal so i can send it to my bank account iban.

i want all my winning money added correct amount to my balance and being able to cash out

They said they would fix all issues mentioned monday lets see.

Caroline 14:30

Now the relevant department is processing your withdrawal. Usually, it takes up to 24-48 hours to get your withdrawal approved by the finance team. Then bank transfer withdrawals take up to 10 business days to reach your bank account.

They said they also corrected my winnings and send to financial department for processing.

I will confirm when it reaches my bank account here.

I recieved the money in my bank account i would like to thank both parties for there cooperation.

This can get moved to solved and closed thanks.

Thank you dailey123 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick