Home Complaints JustBit Casino - The player's requesting a refund of his deposits.

JustBit Casino - The player's requesting a refund of his deposits.

Amount: €900

JustBit Casino
Questionable reputation
Submitted: 16 Sep 2022 | Resolved : 20 Sep 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 week ago

The player's requesting a refund of his deposit due a technical issue. The complaint was closed after the player contacted us that the casino resolved the issue.

Public
2 weeks ago

i played a week ago i had only rejected bets and missed 120€ potential wins they did not solve it.the table i play rejected my bets (dual play table) they redirected me to the studio RNG to steal my balance because this table accepted my bets .before this another game i was playing the dual table and i was in profit they closed the dual play table while people were still playing in that casino again to redirect me to the RNG table and steal my balance.today the same happens i was playing at the dualplay the grand casino and i was in profit they again closed the table and redirected me to the RNG studio table to steal

my balance .every time what ever hour i play the dual play get closed .they take my chance out to win something on a real table .i asked them many times to close my acount but they refuse or trying to keep it open by giving cashback .i want the casino to refund all my deposits 900€ and close my acount.i have recorded my last session and i am able to send and further email communications at disposal .i dont recommend anyone to play here because by purpose they take your chance of winning away by closing tables or not working live tables.overall a scam company .support is fast for a reason to comensate the scam.disgusting manipulated results ."we have nothing to do with the games it is the provider"wel you are responsible for providing fair the games and not the provider .

Public
2 weeks ago

Hello sardapoor1963,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with JustBit Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? When did you request for account closure and in what way - did you request from a live chat or through e-mail? What reason did you give for account closure?

Can you also please send the proof to nikolas.b@casino.guru?

Looking forward to your answer.

Regards,

Nick

Public
2 weeks ago

Hi Nick,thanks man we have resolved the issue with the casino internal .you can close the complaint.good and helpfull support is it what makes the casino .they are good.

Public
1 week ago

Thank you sardapoor1963 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick

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