Justbit Casino - The player's money disappeared.

had 80 euros in my account, because of a software glitch dissapeared .

1. you didnt find bet

2.bet not in my bets history

2. i didnt withdraw money 

3. where money go ? 

4.. where is security here ?

Hello sofokli92,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Justbit Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you have any active bonus on your casino account? Do you have any actual evidence that you had any balance on your casino account? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

real money.

account has more than 3 months fully verified , thousands of euros transactions. amount disputed is 80.5 euros !

Dear sofokli92,

Thank you for your patience! 

We would like to inform you that upon receiving your report, your VIP manager initiated an immediate investigation. After transferring to the relevant department our specialist has reviewed the issue and provided a solution, resulting in your bet being returned to your balance.

We apologize for any inconvenience caused by the delay in resolving this issue. We are constantly updating our system to prevent any similar issues from happening in the future.

Thank you again for your patience and understanding.

Best regards, JustBit Casino

Hello sofokli92,

Did you receive the money from the casino? Can we consider the complaint as resolved?

Dear sofokli92,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.