Justbit Casino - The player is receiving promotional e-mails from the casino despite being self excluded.

I closed my account permanently due my gambling addiction. I still keep getting promotion emails daily. I have contacted support 3 times now, and they promised it would stop. It hasn't. You cant unsubscribe yourself(that button just takes to their site and nothing happens). I think it is really rude to promo casino to someone that is addict. I hope you could help me with this and make it stop. Thank you.

Hello Henmah,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with JustBit Casino. Please allow me to ask you a few more question before we would move forward.

Since when exactly is your account self excluded? Is the e-mail which is excluded the same as where the promotion arrived? When did the casino promise to stop sending promotional mails?

Can you please forward any proof or communication between you and the casino to nikolas.b@casino.guru?

Looking forward to your answer.

Regards,

Nick

I closed my account 12.06.2022. Email is the same. I have contacted them five times now, and every time they said that they would stop it. I get promo emails daily still.

Hello Henmah,

Could you forward one of those e-mails to nikolas.b@casino.guru? Isn't there an option within the e-mail to unsubscribe from it?

They have stopped sending me those emails so this complaint can be closed. Thank you!

Thank you Henmah for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick