HomeComplaintsJustbit Casino - Player’s withdrawal is delayed.

Justbit Casino - Player’s withdrawal is delayed.

Amount: €3,000

Justbit Casino
Safety Index:Below average
Submitted: 27 Dec 2022 | Case closed : 11 Jan 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from the Netherlands is experiencing difficulties withdrawing his winnings. We closed the complaint because the player didn't reply to our questions.

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1 year ago
I have not received my payout yet. indicates all the time that it is pending. I hope to receive my money
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1 year ago

Dear ersin68,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern.

Could you please indicate when exactly you requested your withdrawal? Since when is it pending? Is this your first withdrawal request from the casino or did you withdraw from this casino before?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

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1 year ago

Dear ersin68,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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