The player from Georgia faced account blockage at Justbit after attempting to withdraw funds for over three days. The casino cited reasons such as fraud and manipulation. Support confirmed that the account could not be reopened, and all his funds remained confiscated. The Complaints Team concluded that the issue stemmed from the player's sports betting activity, and due to a lack of insight into sports betting-related complaints, the player was advised to seek assistance from a specialized platform.
Justbit Casino - Player's account has been closed with funds confiscated.
Amount: 107 USD₮
Justbit Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.3
Justbit Casino has a Safety Index of 5.3, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Other
REJECTED
Case summary
1 month ago
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1 month ago
I was making a withdrawal for more then 3 days and today I received an email from casino "Justbit", where it was saying that my account was blocked for multiple reasons such as: fraud, manipulation etc.
But in reality I did not make any complaint towards the casino except for withdrawing, a problem which I had for more then 3 days and after contacting support they said that they are not able to reopen my account. So after all my account with money which i was withdrawing was taken and as support says casino takes account with all money on it.
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1 month ago
Dear selrus22,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Justbit Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise how long you were a casino player and when exactly your account was blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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1 month ago
Hello, thank you for your response.
First of all, I was a casino player for about a month and my account was blocked on 24th of February.
Also I was betting on sports and no i have not achieved my current balance with bonuses, I did not even use them at all.
Please let me know if you will have any further questions.
Thank you, best regards.
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1 month ago
Thank you, selrus22, for your confirmation.
As you might know, our forum deals with complaints about online casinos only. I understand it must be difficult for you, but unfortunately, we do not have enough insight to take on this kind of issue, and after gathering the necessary information from all involved, it is clear that the allegations relate to your sports betting activity. Unfortunately, we don’t have enough insight to take on this kind of issue related to sports betting. I recommend you submit your complaint to one of the websites that deal with sports betting-related complaints.
Thank you very much for your understanding, and sincerely wish you good luck in resolving your issue.
Best regards,
