Justbit Casino - Player's account blocked due to citizenship.

I have been playing there for several months. When I used to win, I would make a withdrawal, sometimes it would take several days, but still, I received the money. Now they say that because I am a Spanish citizen they will not refund my money, and they have blocked my account. I am going to take legal action against them. I have everything on WhatsApp.

Dear leidseplace,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Can you specify the country of your permanent residence?
• Am I correct in understanding that the casino is withholding winnings based on your citizenship?
• Have you previously received any winnings from this casino?
• Has your account undergone complete verification?

I attempted to access the website from Spain, but encountered an IP block.

However, there were no issues accessing the website from the Netherlands. Upon reviewing the general terms and conditions, I found the following information (here):

You are aware that the right to access and use the Website and any products there offers, may be considered illegal in certain countries. JustbBit is not able to verify the legality of service in each and every jurisdiction, consequently, You are responsible for determining whether Your accessing and using Our Website is compliant with the applicable laws in Your country and You warrant to Us that gambling is not illegal in the territory where You reside or citizen of which you are. You should not use the services of JustBit if You are a resident or/and citizen in one of the following countries and/or territories: United States and its dependencies and territories, United Kingdom, Deutschland, Curacao, France and its dependencies and territories, North Korea, Portugal, United Arab Emirates, Afghanistan, Saint Barthelemy, Brunei Darussalam, Bonaire, Saint Eustatius and Saba, Burma, Dutch West Indies, Cyprus, Cuba, Ethiopia, French Polynesia, French Guiana, French Southern Territories, Israel, Iraq, Iran Islamic Republic of, Jordan, Cayman Islands, Laos, Lebanon, Libya, Saint Martin, Malta, Myanmar, Oman, Pakistan, Palestine, Qatar, Saudi Arabia, Samoa, Spain, Syria, Wallis and Futuna Islands, Yemen, American Samoa, Belarus, Curacao, Greece, Guam, Northern Mariana Islands, Serbia, Russian Federation, Ukraine, United States Minor Outlying Islands, United States, Virgin Islands, U.S. ("prohibited countries").

Additionally, during the registration process, the "Country" field is present, but it doesn't specify whether it refers to the country of residence or nationality for players.

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear leidseplace,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, they blocked my account when I tried to refund my money earned. That's how it went. I no longer go to Jigar on any website other than Holland online casino. The depository and refund is immediate. Without any type of problems. THOSE casinos with licenses in Curacao or similar sites are scams.

I reside in the Netherlands. I am Spanish, when I registered I sent my ID and entered all the corrective information. And for many months I was playing without problems. When I won it took them a while to get the money in, but they did. But I no longer have that problem, at Holland online casino the entry to my ing account is immediate. I'm amazed at how well Alli works.

Thank you, leidseplace, for the clarification. To double-check, could you please verify the following details?:

• Your permanent residence is in the Netherlands.
• You can furnish Proof of Address in the Netherlands and any utility bills associated with that address.
• Your citizenship is Spanish.

Looking forward to hearing from you.

Dear leidseplace,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.