The player from Sweden has experienced issues while playing blackjack and sports betting. The complaint was rejected because the player didn't respond to our messages and questions.
Justbit Casino - Player has experienced some technical issues.
Amount: €200
Justbit Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.3
Justbit Casino has a Safety Index of 5.3, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hi.
I have two problems with this casino.
Sports betting (live)
I played live on a tennis match of under 8.5 game in set two, during the set I chose to use the (cashout) function as I no longer believed in the game. The cashout was approved and I was satisfied. But no money was paid out to me and when contacting my (VIP manager) he doesn't even know that the possibility exists, i.e. cashout. But he can't do anything, he says when the game went over 8.5.
Blackjack (evolution)
Played a lot of hands and one hand when I played €100 all the cards turn black and you see no value in them and they take the money. Even here they don't seem to take the support seriously and my VIP manager doesn't even seem to look into this.
I have asked them to close my account because of this!
but hope they can make a payment on my money.
Automatic translation:
Public
Public
2 years ago
Dear Alexexanderwib,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To begin with, I would like to emphasize that in Casino guru we only help to resolve issues with online casino games and we do not solve sports betting complaints. So, unfortunately, we won't be able to help with the first issue.
Regarding the second issue - even if you experience a technical glitch while playing the game, the correct and final result of each bet will always be recorded by the game provider. Could you please advise if you see this bet in your game history and what was the result of the bet?
Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
2 years ago
Translation
Hi.
I only see that €100 was bet and that there was a loss. See nothing else. But as I said, I asked them to close the account so I can't access anything like that now.
Automatic translation:
Public
Public
2 years ago
Thank you for your reply, Alexexanderwib. I would like to emphasize that if you didn't see any winnings recorded in your game history, it most likely means that there were none. Please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.
Since you closed your account and you are not able to provide any further supporting evidence, I am afraid we can’t proceed with this case. Please, let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint. Thank you for your understanding.
