The player from Germany reports that the casino is operating illegally in Germany without a local license. The player also stated that the casino offers bonuses even after the account deletion request, and issues are not addressed promptly. We closed the complaint because the player stopped responding.
Justbit Casino - Player alleges illegal casino activity.
Amount: €4,000
Justbit Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
8 months ago
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9 months ago
Translation
The casino advertises to German players. It does not have a German license and one can play in it without a VPN. After asking them to delete your account, you are lured back with bonuses. Winnings are very very small in relation to losses. According to German law, it is an illegal online casino and you are constantly put off when there is a problem. I did not know that this casino is considered illegal in Germany. Therefore, it seems very untrustworthy to me. As soon as you file a complaint, you are just strung along.
Automatic translation:
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9 months ago
Hello As_Eren,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Justbit Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
Could you please advise what the disputed amount of 4000€ represents in this complaint?
When have you opened your casino account in the casino? Could you please advise if you requested casino ceases its marketing communication with you? Is your casino account accessible to you? Is there any withdrawable balance on your casino account?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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9 months ago
Translation
The €4000 is the amount I deposited and lost at this casino this month. Not knowing that this is an illegal casino, I insist on getting my deposits back. They were deceived and as mentioned before my account was never closed. The casino knew I was from Germany. Now my negative reviews on Trustpilot and also on this site will be deleted. I will take legal action if my money is not refunded.
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9 months ago
Translation
Now the account is blocked but I'm being stalled with KYC checks saying I could get my refund afterwards. I have sent in all the documents and nothing comes. This is a big scam and highly criminal as is done here.
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9 months ago
Dear As_Eren
I'd like to inform you that we accept the situation when the casino allows players from restricted countries to open an account as long as they don’t use this as an opportunity to later cancel the player’s legitimate winnings. In other words, if the casino allows players from restricted countries to deposit and play, they should pay out their winnings as well.
Therefore, I would like to emphasize, that we investigate further and help only those players, whose funds (or winnings) have been confiscated due to being from a restricted country. Nevertheless, it doesn’t seem that this is the case here (but correct me if I am wrong, please).
Regarding the refund, could you please send me the communication from the casino where they promised you a refund? Post the information here or send me the correspondence between you and the casino to my email tomas@casino.guru
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