Jupiter Slots Casino - Player's winnings are stuck.

i have been plaing on jumpman sites now since last year i won on easy slots i do use my daughters debit card with her permission because i dont have one so when i won on easy slots they asked for my ID and my daughters ID i sent all that and they sent me my winnings. the card was not blocked and was able to still use it i then won on jupiter slots that are run by jumpman they asked for the ID again so i sent them mine and my daughters they have left my winnings pending they then put it back into account so put it to withdraw again ands its still pending even though i sent them what they asked for its been nearly three weeks now i have sent countless emails to support and the complaints team and they wont answer any of them i have even gone to resolver and they wont answer them either. i have used this card on all there sites. i have told them to keep the winnings and refund all deposits made on there sites but they wont answer my emails. can you help me please

Dear bernadette,

Thank you for submitting your complaint. I'm really sorry to hear about your issue. Allow me to ask you a few more question before we would move forward. When was the last time the casino allowed you to verify your account with someone else's card. Was the verification valid in more casinos or you had to resend all documents in each casino? What explanation did the casino give you on this case? Also please, could you forward us any proof or conversation between you and the casino? Send it to nikolas.b@casino.guru. Thank you in advance for your answer.

Best regrads,

Nick

hi when i wanted to withdraw at jupiterslots they asked for ID i sent it all they asked for my daughters ID i sent that to but they do already hold all this ID from easy slots as all owned by jumpman once they got all ID they just went silent on me they wont answer my emails they keep leaving me winnings pending then after so long put it back into my jupiter account

Dear bernadette,

Are you sure that the rejected withdrawal is because of the unverified ID? Isn't there any other reason? Active bonus or some other documents missing from verification? Let us know.

Best regards,

Nick

hi no its not bonus and i have sent the documents three times now

Dear bernadette,

Could you send us any proof that your other Jumpman account was verified? E-mail from casino with both ID verified or anything that could prove it? Also please note, that every casino can apply their rules differently so it doesn't mean they will allow you to play with someone else's card in every casino. Please send the proof to the above mentioned e-mail address.

Hi I will send you the emails that show I sent them. They have put the money back into my account again. I don't want any winnings I want all deposits made returned to the bank account if they are not willing to pay out winnings they should return deposits

Dear bernadette,

I meant e-mails from previous Jumpman casino where they allowed you to play with someone else's card. We would need some proof that they have let you play with your daughter's card.

Thank you for providing us the requested information. We will try to contact the casino now. However, as I mentioned before, every casino has right to apply their rules as they want. If your winnings will be voided than Jupiter Slots will have all right to do it as it's still a breach of casino terms to play with someone else's card.

I would like to ask Jupiter Slots Casino now to join this case and help us resolve the player's issue.

We are currently still waiting for the casino to reply. Could you please advise if your problem still persists?

Hi yes they still have not got in touch with me either

Dear bernadette,

Unfortunatelly, we could not reach the casino. We haven't receive any answer from them so we can't continue to help you solving your issue. I'm really sorry that we could not help you more in this case. We will close the complaint as "unresolved" which will negatively affect the casino rating. Please do not hesitate to contact us if you will come across any trouble in the future, we will gladly try to help you.

Best regards,

Nick

Casino.guru