Jupi Casino - The player's verification is stuck.

Moro. They do not agree to fully verify the account so all withdrawals will be canceled. The account was verified successfully but after each withdrawal another document is requested and the withdrawal is canceled. 3 weeks tried to get money out but no. Phone bills and pictures of my own face, etc. have been sent in. They always come up with something new that they don’t have to pay money for. Every document posted and everything was the right kind.

Hello Shittooth,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Jupi Casino. Allow me to ask you a few more question before we would move forward.

Have you been verified in the casino before or withdrawn from the casino?? What documents did you send them and which one are they still requesting?

Please note that we always recommend to every player in any casino to just be patience with the verification process as sometimes it may take up 14 working days or even more depending on the sent documents. Unfortunately, it is a standard procedure in every casino which you can't skip of you want to be paid out. All I can recommend is to send everything they asked for any just wait for them to respond.

Looking forward to your answer and please keep us updated if there will be anything new regarding the case. You can also send me any relevant screenshot or proof to nikolas.b@casino.guru.

Regards,

Nick

Now that no new documents were invented, all possible bonuses were changed after the deposit and balance were reduced. attached are pictures from the mailboxes.

Hello Shittooth,

Sorry for the delayed answer. Could you please forward those screenshots to nikolas.b@casino.guru? There are barely visible here in the complaint.

Moro. The money received for payment is now € 500 so far so the matter is settled fortunately.

Dear Shittooth,

Do I understand it correctly that you received all your withdrawals or some are still pending?

Moro. Now came all that was there. Sure, they on their own changed those bonus terms during the deal and reduced the balance to 250e. But for € 750 I got repatriated.

Dear Shittooth,

If your payment arrived and for the rest you were repatriated, the complaint will be closed as resolved.

Is there anything else we can assist you?

Nothing else thanks

Thank you again Shittooth for contacting us. Feel free to do it anytime you will come across any trouble with an online casino. The complaint will be now closed.

Best regards,

Nick