Junglebet Casino - Player’s account has been closed after deposit.

Hello

Please help me sort out my situation.

On 11/28 I registered and made a deposit of 1450 TRX in cryptocurrency

A few minutes later my account was blocked. I didn't even have time to do anything. They just blocked

"The user account is suspended. Please contact support."

I contacted support. They told me that I needed to send a photo of my ID to "kyc@junglebet.com".

At the same moment I take a photo and send it to the required email address.

I haven't received any response. More than 4 days have passed. I haven't received any news..Chat support says wait for a response.

I suspect that this is a Scam and I won't get any response. Because I don't know of any casino that blocks access to the account after registration and deposit and then requires a KYC check.

When I asked how long to wait for the check, they told me no. Chat support says that they themselves don't know, and there are no time intervals.

I have already regretted 10 times that I paid attention to this casino on your site.

Please help me get my deposit back.

I didn't take any bonuses, I didn't play in the casino, I didn't place bets...I didn't have time to do anything at all. They just blocked me!!

Dear Tytnetok,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Junglebet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please provide a hash of your deposit to the casino?
• Could you please share with me your communication with the casino supporting your case? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I sent a document with screenshots of the chat correspondence to your email