Jungle Raja Casino - Withdrawal difficulties.

Hi , I have been one of the very loyal players of this casino . Though many times I faced withdrawal issues with them , but it use to get sorted after chasing them and talking to their customer support for 10 times in a day , and literally begging they would process withdrawals . If any existing players have seen their leaderboard then my name in all their leaderboard till date has featured in top 3 (ishXXXX@XXXail.com)

my every day average deposit with them has been in range of minimum 50 k - 200 K . And last 15 - 20 days I was continuously loosing , however this week luck was on my side . On Monday , I won 300 K , then Wednesday 400k (Both withdrawal got processed ) , now here 's  the thing - Thursday I won 500k again . When I send a message to their VIP assistant , the reply i got was shocking . I was asked how am i winning ? I told them to check my playing / betting history and verify everything . 

When I was loosing over 15 lakh in a month no one bothered to check or advice me but when 3rd day I won they started behaving weird . I was told the entire amount will be processed and I need not worry , then by end of the day out of 5 lakhs they only processed 1,50,000 INR and when I checked with them that why they didn't process the entire amount , they said there is some issue and because next 2 days are bank holiday they cannot process . 

Now all of you who put faith like me in this online establishments   , I will tell you why we should not :

They smartly did not process my winnings 

Gave me absurd reason 

They only want us to loose 

Showlion is definitely a BIG FRAUD as they will process certain amount till a point because they know you will deposit again but moment you start winning decent amounts they will play dirty games with you . 

Me being an avid gambler, it is difficult to stop playing but all of us need to be strong and at least not put the money in these fraud establishments , because cashing out from them on winning little decent amounts is a big nightmare. In case if anyone wants proof of my entire experience (I have whatsapp chat , screenshot of conversation with their customer support , bank transfer acknowledgements of all deposits) please leave your comments and email address and i can share with you to verify all the claims I have made here. 

I hope this helps everyone to make right choice and put money where you are not insecured , otherwise loosing money is part of our adventures but we don't want money to be lost through Fraud . 

Good luck !

Cheers

Hello, Ishaan.

Thank you very much for submitting your complaint and sharing your negative experience with the Casino 1Club. 

Unfortunately, it captures casino’s attention when the player wins higher amounts in a short period of time. Although it is hard for every player to wait (we completely understand this fact),the casino may launch a deep verification process, which can take some time (this procedure is needed by law to prevent money laundering and frauds). If you behaved fairly, casino should treat your fairly, too. Have you finally received your withdrawal? 

Best regards, Jozef

Hi Jozef, 

I appreciate your reply , now let me get your attention to certain facts . 

I am not a new player on this site , my losses on Showlion would be roughly above 20 lakhs or may be more . My account is fully verified and the reason they gave me for not processing withdrawal was , some banking issue at their end and they are suprised that how am i winning consecutively for 3 days , so I hope you understand it got nothing to do with verification or any other reason. They just didn't want to cash me out . 

I can assure you that they are complete Fraud.

Hey Ishaan.

Casino has a right to check your gameplay to make sure you didn't cheat. So, have you received your withdrawal? 

Best regards, Jozef

Firstly I have been playing online for quite sometime . It’s humanly impossible to cheat on live games having said that they didn’t process my withdrawal . 

Ishaan, we want to help you and you haven´'t still responded to my question. Could you do it, please? 

Cheating on live games is for another discussion. They have a right to investigate your gameplay for relevant period of time (we respect maximally 2 weeks). But, it depends on the case. 

Regards, Jozef

I answered your question - they didn’t process withdrawal . nor they told me that they want to investigate my game play . 

Thank you for providing us with the information we requested. We will now try to get in touch with the casino.

Best regards, Jozef

Dear Ishaan,

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’. This complaint will also affect their reputation.

The casino can reopen this complaint anytime.

Hello Ishaan.

We’ve reopened this complaint as per the casino's request. We would like to give this case one more chance to get resolved and help both involved parties to reach to a satisfactory conclusion.

Casino message for reopen:

Dear Ishaan,

Thank you for taking the time to send over your complaint. We appreciate you as a player and apologize for our late response on Casino Guru. However, the issue has been fixed long ago.

We would like to assure that JungleRaja is a highly regulated and legitimately run business that pays out players’ winnings entirely. According to our Terms and Conditions, the withdrawal process may take 24 working hours (up to 3 days). However, the withdrawal process might be delayed due to bank holidays. The requested sum was paid in full after bank holidays. 

The needed information will be sent to the Casino Guru manager as a proof that the problem was resolved.

Kindest regards,

JungleRaja Casino Team

Dear Ishaan.

I evaluated the data from the casino and we are convinced that you received your withdrawal. Therefore, we are closing your complaint as "resolved".

Please, let us know if you have any questions or require further assistance. 

Best regards, Jozef

Casino.Guru