Jungle Raja Casino - Player’s deposit has never been credited to his casino account.

Sir, I have already complied this to you, but Sir, I will be late for my money.But can i give his jungle king casino interest I have also been against the jungle king casino before this.There was money from inside the game, which refunded me a bit of money and said that you had only this much money While my money was too much and I did not have total proof on that time, so I had to take the money given ाNow it has been reduced to 19 horse by supplementing 10000 / = Ras Deposited. Now no response from Jungle Raja Support I have credited such a huge amount for the first time, it also happened to me I have often amassed less than 3000 / =, the problem never came and this is a large amount so I am not getting any answer.Sir, it was 10000 / - Amount more, if I had to die with tension 10000 / = when they are making so much trouble on the site for the juice, then what will be done if the head is large amount?If I also got compliant on Jungle Raja's live chat, then call me on 13/07/2020 at 10:00 am to check the amount I did not check Then said to check me at 3:30 pm I did not check Then ask me to check at 5:30 yet When I asked after 5:30 I got the answer, I have to wait 14 days for the amount Sir, the customer is very harassed on this site.Sir help me make my complex public10000 / = I do not feel right to go to court for juice, but the public knows more than most That's why I'm writing a complaint with so much detail Even before this, when I complained to me on Casino Guru, I got a little money back from me, which I had complied 20 days ago.So thank the casino master

Dear Tapan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand it correctly that your deposited funds have never been credited to your casino account?

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied.

Could you please advise if you have contacted your payment provider already? I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela

Sir, I deposited in the casino's account

Dear Tapan and Petronela,

I represent JungleRaja Casino.

We apologize for any of the inconveniences that took place, as we strive to ensure every customer is satisfied with our games and services. 

Please kindly be informed that some of the customers' deposits can fail with us due to multiple reasons, starting from the decline on the company's providing the payment method side, ending with the regular decline from customer's bank side. The payment that is failed gets automatically returned in different timing provided by each payment method, and we can't influence this.

Therefore, if your deposit failed and money were removed from the bank account, and if your deposit was made through Netbanking, money are being automatically returned in a maximum of 14 working days. This timeframe is provided from the payment method and we cannot influence it.

Best regards,

JungleRaja Casino Team

Ok

JungleRaja Casino, thank you very much for the explanation, we truly appreciate your cooperation and active approach.

Dear Tapan, I will leave this complaint opened for two weeks and kindly ask you to inform us when you’ll receive your money back to your account. Thank you in advance.

Dear Tapan,

Have you received your funds? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.