Jungle Raja Casino - Player’s account has been closed after requesting a withdrawal.

I had a request of 5ooo amount withdrawal

After 24 hrs I got a reply of your account is not have a minimum balance

Then I tried to login bt it's been showing that your account has been disabled

I tried to ask them a reply through mail

Bt didn't get any reply from them

NOTE - am playing with my deposited money through online payment

I didn't play with any bonus amount

Hello Akshay,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I checked the casino’s T&Cs and I found this:

„8.9.1 The min. amount of deposit through NetBanking is 100 INR.

8.9.2 The min. amount of withdrawal through NetBanking is 100 INR.

8.9.3 The min. amount of deposit through Neteller is 1000 INR.

8.9.4 The min. amount of deposit through Skrill is 1000 INR.

8.9.5 The min. amount of deposit through Local Bank Transfer is 5000 INR.

8.9.6 The min. amount of withdrawal through Local Bank Transfer is 5000 INR.

8.9.7 Any deposit made trough Local Bank Transfer under the minimum amount of 5000 INR, will be penalized with a 5% convenience fee.

8.9.8 We do not process cashouts on Skrill or Neteller for the moment."

We will contact the casino and ask for their assistance, but, before we do that, please could you forward me all the relevan communication between you and the casino? My email address is kristina.s@casino.guru. Additionally, I would like to know which payment method you used to withdraw your winnings.

I believe we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Akshay,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.