The player's unable to withdraw his winnings for unknown reason. The complaint was resolved as the player received his withdrawal.
Joo Casino - The player's unable to withdraw his winnings.
Amount: 660 R$
Joo Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.9
Joo Casino has a Safety Index of 8.9, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I received a bonus of 20 reais by email, I played completed the bonus requirements, I made two later at home, I verified my personal data. When I went to withdraw the withdrawal it is being rejected…. I made several withdrawal attempts, all unsuccessful attempts, I contacted support several times and my problem is still unresolved.
Automatic translation:
Public
Public
1 year ago
Hello flaviajulio1037,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Joo Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you ever deposit into the casino? Since when are you registered? Was this the first bonus you claimed? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
1 year ago
Translation
Hello, I have been registered at the casino for a week now. I did the full check about 2 days ago. I made two deposits at the casino, this was my first bonus at the casino and the last time I spoke to the casino support was yesterday, they told me that my account is able to withdraw that everything is fine, for me to withdraw to same account that I made the first deposit. When I make the withdrawal to the same account that I made the first deposit, withdrawal declined.
Automatic translation:
