Jokerino Casino - Player’s withdrawal has been delayed.

hallo ich warte schon 17.08.2021 auf meine auszahlung von 1000€, wurde mir soger bestättigt

Dear User, we are happy to confirm that your withdrawal was accepted.

Depending on the Withdrawal Method it might take up to 2-3 Business days until you receive it.

Yours 

leider bekomme ich von dort keine anworten im chat blokieren sie mich email auch keine anwort

mfg gisela m***

Dear giselle,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have successfully passed the KYC verification?

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

giselle, I’m very sorry but you haven’t answered any of my previous questions (maybe you accidentally deleted the message?). Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

hallo seid langen haben die mein chat freigegeben.habe sofort wieder nachgehakt und wieder das selber werde das weiter geben. habe fotos von der unterhaltung gemacht

Thank you very much giselle for your reply. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Ich bedanke mich ganz ❤️ das sie mir helfen wollen lg

Hi Giselle,

I have looked at your case and understand the situation. I will contact the casino and see if I can help. However, I have to warn you that the casino doesn't always reply to complaints published on our website. I would like to invite Jokerino Casino to the conversation to participate in the resolution of this complaint.

bis jetzt haben sie die beschwerden von mir ignoriert. ich hoffe das das klappt lg

das habich durch jemand bekommen der auch schwierigkeiten hatte mit jokerino

er hat nach langen das geld bekommen

das ist eine kopie was er mir geschrieben hat

lg schönen sonntag

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Anscheint haben die jetzt eine andere Auszahlungsstelle wie früher.

Serv2gate Limited London 71-75 Shelton Street Covent Garden

JK-988747

Schon komisch oder?

Wie auch immer, ich habe ja mein Geld, aber als Information für Sie vielleicht interessant

Payments are handled by:

S5 Entertainment Limited (Reg. No. HE391419)

Chytron 3, Flat 301

1075 Nicosia, Cyprus

EMail: info@stage5-entertainment.com

Dort mal sich beschweren, danach kam dann plötzlich das Geld, auch wenn das dann von einer Auszahlungsstelle in London kam.

WOLLTE NUR NACHFRAGEN OB DA EINE KLEINE ANWORT VONJOKERINO KAM

LG

Hi Giselle,

Unfortunately, we haven't heard from the casino yet.

We would like to ask Jokerino Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Hi Giselle,

I tried to get in touch with the casino repeatedly but had no success. Since the casino has no valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. I’m afraid, there is not much that can be done without cooperation from its side. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I wish I could be of more help.

Best regards,

Peter