The player from Germany is dissatisfied with the withdrawal process. We rejected the complaint because the player didn't respond to our messages and questions.
Jokerino Casino - Player’s withdrawal has been delayed.
Amount: €1,500
Jokerino Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.2
Jokerino Casino has a Safety Index of 2.2, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
I have submitted all my documents and they are all complete in the live chat I was told that my payment was instructed, but this has not happened for three months. I also have screenshots of the live chat process where I was told that the money had been transferred
Automatic translation:
Public
Public
3 years ago
Dear Robert,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Would you be so kind and clarify when exactly you requested this withdrawal?
Additionally, if there is any other communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
