HomeComplaintsJokerino Casino - Player’s withdrawal has been delayed.

Jokerino Casino - Player’s withdrawal has been delayed.

Amount: €1,500

Jokerino Casino
Safety Index:Very low
Submitted: 03 Oct 2021 | Case closed : 19 Oct 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Germany is dissatisfied with the withdrawal process. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago
Translation

I have submitted all my documents and they are all complete in the live chat I was told that my payment was instructed, but this has not happened for three months. I also have screenshots of the live chat process where I was told that the money had been transferred

Automatic translation:
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3 years ago

Dear Robert,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Would you be so kind and clarify when exactly you requested this withdrawal?

Additionally, if there is any other communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Edited by a Casino Guru admin
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3 years ago

Dear Robert,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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3 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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