Joker8 Casino - Player struggling with delayed withdrawal.

Good evening. Since 17/03/2024, I've been waiting for a withdrawal and nothing has occurred. No one responds to my emails, and in the live chat, they keep telling me the same thing, either due to workload or because of the volume of withdrawals etc. I would like to point out that the terms for withdrawals are 500 per day and you can have up to 3 active withdrawals.

Dear Andrewklouki,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Good evening! thank you very much for your reply. as far as the verification is concerned my account says that no verification is needed and yet I have sent the necessary documents myself by email, to which I have not received any reply. today, a withdrawal of 500 euros was made and at the same time a cancellation of a withdrawal without any reason, after 11 days. I want to conclude that they probably do that they can delay the withdrawals as long as they can.

Good evening. In continuation of my previous message I wanted to mention that I had three active withdrawals on 03/17, 03/19 and 03/20 and my withdrawal on 03/17 was canceled without reason and my withdrawal was made on 03/19 only while the transactions are all the same through the same card. and when I asked why they told me that it was the payment provider's fault and when I asked who the payment provider is they told me to do a google search to see what it is. sorry if I write more than I should and I load you with a lot.

Thanks for your message.

• Do I understand correctly several but not all withdrawals were processed and the money reached you?
• Could you please advise if you requested withdrawals again after they were canceled?
• Could you please share a screenshot of the transaction history with your withdrawal requests visible?

Good evening. thank you for your response. at the moment there is no money in the account because it makes sense after 17 days of fear and worry to spoil it. the first withdrawal I had requested was on 17/03, which was canceled after 11 days. yes, then again I asked for two more withdrawals. I hope it will be learned that no one will ever put their money in this company again.

Good evening. thank you for your response. at the moment there is no money in my account. after the fear that they won't keep it for me and with the reasoning that the money will never come out of there after the limits they have set, I used it .I want to mention if I can, in my opinion, that no one should put money into this company. And yes, I had requested a withdrawal on 03/17/24 and they canceled it without any reason. Yes, after the cancellation, I requested withdrawals again.

Sadly, since you have played your winnings, I’m afraid there is not much we can do for you. Please understand, that the player is the only one responsible for their account, active balance, and all the bets taking place. For future reference, please contact us as soon as the issue occurs so that we can intervene before it's too late.

Please let me know if there is any additional information that I have overlooked, otherwise, I’m afraid I will be forced to close the complaint. I wish I could be of more help. Thank you in advance for your reply and understanding.

Ok I see, and thank you very much for your effort!

Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.