Joker8 Casino - Player's withdrawals are delayed.

Im waiting from 5-9-2024 for my two withdrawal to be proceed they're just saying in chat and in emails same things sorry and be patient and staff like that

Dear dimitrios1,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Thanks for your fast support as a casino player in a lot casinos it's the first time that something like that is happening and I'm a bit scared that i will not take my money...

I really hope that you will help find a solution fast enough so i don't have to wait weeks

Καλημέρα τίποτα και σήμερα ίδιες απαντήσεις δεν απαντάνε στα email μόνο στο live chat και φαίνεται σαν να συνομιλείς με bot.....

Καμία λύση ακόμα καμία σοβαρή απάντηση η κατάσταση των δύο αναλήψεων μου ακόμα στο περίμενε

Thank you for your reply, dimitrios1. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

Nothing yet i will update again when two weeks is passed... Same answers and withdrawals still pending already 10 day's

I just got them thanks for the response casino guru you can close this case.it just needed 7 working days and not 3

Dear dimitrios1,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Kristina

Casino.Guru