The player from Greece faced delays in account verification since July 28, as the casino repeatedly rejected their transaction document. This ongoing issue prevented the player from receiving the 150 owed to them. The user later confirmed the successful withdrawal approximately a month after he submitted the withdrawal request. The complaint was closed as resolved.
Joker8 Casino - Player's withdrawal is delayed due to verification issues.
Amount: €150
Joker8 Casino
Safety Index:HighSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 months ago
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3 months ago
Translation
Since July 28, they have been delaying my verification with the transaction document. I have sent it multiple times, and they keep rejecting it, preventing them from sending me the 150 they owe me.
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3 months ago
Dear stevebabas69,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Did you accumulate your winnings with or without an active bonus?
- Have you been informed about the reason why the documents were rejected?
- Which documents have been approved and which have not?
- Could you please share your communication with the casino regarding the verification process? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
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2 months ago
Dear stevebabas69, have you received any updates regarding the transaction history?
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2 months ago
Translation
While I send them my transaction history they reject it and Lena the same things all the time!! can you do something?
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2 months ago
Thank you very much, stevebabas69, for providing the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
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2 months ago
Hello, stevebabas69,
What great news! Thank you for confirmation and for using the Casino Guru complaint resolution centre, and I am sorry for the delay. As the issue has been successfully resolved, I will now mark your complaint as 'resolved' in our system. Do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would appreciate if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review and any suggestions you may have to improve our complaint resolution and mediation process would be greatly appreciated. Your feedback could prove helpful to others who are considering contacting us about any online casino-related issues. Thank you in advance for your time.
Best regards,
Branislav, Casino.guru
