The player from Greece had requested a withdrawal but had not received their money. The casino’s live chat support was unresponsive, and emails remained unanswered. The issue was resolved as the player confirmed receiving his money. The complaint was marked as 'resolved' by us.
Joker8 Casino - Player’s withdrawal has been delayed.
Amount: €221
Joker8 Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 months ago
Public
Public
5 months ago
I did a withdrawal in this casino and all I knew it was that I have to wait although I waited long enough that first their live chat support seems to not be working and they stopped replying to my emails till this day my money is nowhere to be seen please help me
Public
Public
5 months ago
Hello antoniskounoupas123,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Joker8 Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
5 months ago
Dear antoniskounoupas123,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
