The player from Greece made a withdrawal on 26/5/2024, which remained pending. Despite contacting the casino via chat and email, he was repeatedly told that the withdrawal was in its final stage, even though he had been informed that withdrawals take 1 to 3 business days. The Complaints Team advised the player to wait for up to 14 days due to potential delays such as unfinished KYC verification or a high volume of withdrawal requests. The player later confirmed that the withdrawal was completed and the money was received. The issue was marked as resolved.
Joker8 Casino - Player’s withdrawal has been delayed.
Amount: €250
Joker8 Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 months ago
Public
Public
6 months ago
Translation
I made a withdrawal on 26/5/2024, and until today, the withdrawal is still pending. I spoke with chat and via email, and they keep telling me the same thing—that it is in its final stage. They said that a withdrawal takes 1 to 3 business days.
Automatic translation:
Public
Public
6 months ago
Dear XRISTOFOROS82,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
Public
Public
6 months ago
Translation
can you close the issue, the withdrawal was just completed, the money came in. thank you very much
Edited
Automatic translation:
Public
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6 months ago
Dear XRISTOFOROS82,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
