The player from Germany alleged that his winnings of 2000 Euros were not credited to his gaming account. Despite the casino's claim that the money had been deposited and used, they had not provided any evidence to support this. The player had expressed distrust towards the casino. However, without any proof or record of his game history, we were unable to advocate for the return and payout of his winnings. Despite our efforts to communicate with the player for further information, he did not respond, leading us to reject the complaint.
Joker8 Casino - Player's winnings not credited to account.
Amount: €2,000
Joker8 Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
7 months ago
Public
Public
8 months ago
Translation
I have on Thursday at approx. 17:52 won 2000 euros in the Power Spins at Lucky Pharaoh. The winnings were never transferred to my gaming account. They told me in the chat that the money had been booked and that I had allegedly gambled it away. I'm not stupid or they think I'm stupid. They didn't want to provide proof of the booking. I unsubscribed because the site is dubious and rips people off. My player name was ****
Edited by a Casino Guru admin
Automatic translation:
Public
Public
8 months ago
Dear sinan120685,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Joker8 Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise if there is any record of your win in the casino?
- Have you asked the casino to provide you with a gaming history from the given period?
- Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
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8 months ago
Translation
No, I didn't know that I had to record all of this, to be honest 😂
I submitted a game history and the winnings occurred in the free spins.
They first said that my winnings were in the gaming account and then they claimed there was no winnings so they lied to me about it
Automatic translation:
Public
Public
8 months ago
Without a record of your game history or any other proof, we might not argue for winnings to be returned and paid out.
If you believe the casino owes you any winnings, you'll need proof, for us to intervene.
Could you please share your communication with the casino where you attempted to discuss the issue with them? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
