The player from Greece had experienced difficulties communicating with the casino, dealt with verification and bonuses, and found a discrepancy in information regarding the acceptance of players from Greece. He had requested a refund on his deposits. We had asked for more information to better understand the issue, but received no response from the player. Therefore, due to lack of communication from the player's side, we were unable to further investigate and had to reject the complaint.
Joker8 Casino - Player experiences frequent disconnections and misinformation.
Amount: €200
Joker8 Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
8 months ago
Public
Public
9 months ago
Every time i ask the casino to resolve an issue, either with verification either with bonus, practically everything they just logging me out. That happened 6 times. We talking the ultimate scam. Its imposible to communicate to complete any type of transaction except of course the deposits. The chat is probably chatbots, its a discrase that you give a review as safe to this so called casino. I want my deposit money back or i will inform every goverment blacklist possible about them. By the way, they accepted me as a Greek player, and i just saw that your site say they dont accept players from greece? Misinformation probably?
Public
Public
9 months ago
Dear stylianosgianniotis,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Joker8 Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate what exactly the issue is? Are you unable to verify or withdraw from the casino or what other issue are you trying to resolve with them? I will be waiting for your reply patiently.
Best regards,
Nick
