The player from the United Kingdom encountered an error message while attempting to withdraw funds from Jokabet. They had noticed similar complaints from other users and sought to resolve the issue. We requested additional information from the player to proceed with the investigation. However, the player did not respond to our messages and questions. As a result, the complaint was rejected due to the lack of necessary information.
Jokabet Casino - Player’s withdrawal has been delayed.
Amount: £20
Jokabet Casino
Safety Index:HighSafety Index
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8.5
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Closed
Our verdict
Player stopped responding
REJECTED
Case summary
8 months ago
Public
Public
9 months ago
I go to withdraw my money and jokabet says error, I seen a lot of people have complaints about this I just wanna get it sorted
Public
Public
9 months ago
Dear njskj546gq,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
