Jokabet Casino - Player’s refund request pending.

On December 28, on an already registered account I deposited and wagered £2166.45. I was already registered under GamCare. However, days later, I found through a live chat that the casino does not accept players from the United Kingdom. I have contacted the casino and asked if they would refund the £2166.45. They have opened a 'case' and is still open, they've asked for my IBAN number and banking provider but have not officially communicated formally that I will be refunded.

If you try and open an account on Jokabet now, it will say you're not allowed as you'd be a UK player.

Dear C1bj,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. We accept the situation when the casino allows players from restricted countries to open an account as long as they don’t use this as an opportunity to later cancel the player’s legitimate winnings. Simply said – if the casino allows players from restricted countries to deposit and play, they should pay out their winnings as well. However, if the player personally chose to make deposits and lost, we believe they are not eligible for any refunds because they could lose their deposits in the same manner at any other casino.

Therefore, I would like to emphasize, that we investigate further and help only those players, whose funds or winnings have been confiscated due to being from a restricted country. Nevertheless, it doesn’t seem that this is the case here, but correct me if I am wrong, please.

Please, if there is anything else, we could help you with, do not hesitate to contact us, otherwise, we will reject this complaint. Thank you for understanding.

Best regards,

Kristina

Dear C1bj,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.