The player from the United Kingdom was allowed to deposit and play despite the casino's terms and conditions prohibiting players from restricted countries, including the UK. The casino also accepted GBP deposits and allowed UK residents to register and play, contrary to their stated rules. The player reported completing email verification but not further ID verification. He raised concerns about the casino's RTP and its ongoing non-compliance with licensing terms. We determined that a refund was not justified since the player had the same options and chances as others and lost the balance as would occur in any online casino.
Jokabet Casino - Player from restricted country allowed to deposit and play.
Amount: £20,900
Jokabet Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
4 months ago
