The player from Australia is complaining about her winnings being confiscated without any explanation. We rejected the complaint because the player didn't respond to our messages and questions.
Hi I am messaging as I have just logged into my account to play and my money is down to $50, I was on $398 a couple of days ago but I got out of it as website was playing up so I stopped playing. Very disappointed, please help.
Thankyou
Dear Sarah,
Thank you for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you if you have received any explanation from the casino regarding this issue? Did you accumulate those winnings with a bonus play? If there is any communication between you and the casino related to this issue, plese forward it to kristina.s@casino.guru.
Hopefully, I will be able to help you with this matter as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina