Joka Room Casino - Player’s questioning casino withdrawal policy.

After depositing money it wouldve only taken approx. 10 seconds for the time the transaction took in total...but when withdrawing winnings, it's been 6+ days and still counting...

The response I got from the websites banking customer support was that I'd have to wait another 3-5days yet again. For what reason? What because i enquired about where my money was after waiting the initial 3-5days only to see nothing in my bank?! What if I had not of enquired until the 7th day of waiting? Would I have to wait another 3-5days from date of that enquiry or what?? Absolutely ridiculous. Such a scam. No wonder they call it the Joka room, because it's nothing but tasteless joke...what a shame.

Dear Talia,

Thank you very much for submitting your complaint. I am sorry to hear about your problem. Further, keep in mind, it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Have you account been fully verified, please? Was this your first attempt to withdraw? What method did you use? Looking forward to hearing from you.

Best regards,

Kristina

Dear Talia,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.