The player's balance has been voided. The casino promised refund which never happend. After we received only threaths and spams from the player we rejected the complaint.
Jokaroom and Johnny kash casino has stolen $56000.00 from me they have paid me back $5500.00 I have had jokarooms boss levi phone me several times promising to refund my money I have gone to the police and Australian fraud authority to have levi and jokaroom changed with fraudulent activity and trading under different business names and merchants its hard to proceed with laying charges when we don't have a contact number and only jokarooms banking email can I please have someone contact me with direct contact details so I can have levi charged with fraudulent activitys and racsism
Dear Judd,
Thank you for submitting your complaint. I'm really sorry to hear about your issue. Allow me to ask you a few more question as your case is not really clear. How did the casino steal from you? Why did they promise you a refund? Please if you have any proof or relevant conversation with the casino forward it to nikolas.b@casino.guru.
Also I would like to kindly ask you to focus on one casino. If you're experiencing issue with other casino, I would recommend you to submit a new complaint on that casino. Looking forward your answer.
Best regards,
Nick
Dear Judd,
I would like to kindly ask you to response here on your complaint instead of spamming us with e-mails. If we won't receive any answer within 7 days from you here, we will reject the complaint.
Best regards,
Nick
Nick I have sent you numerous emails with proof of theft from jokaroom and other casinos trading under different business names and same merchants I've asked you to call me directly I'm actually going back to the police as I now believe casino guru is jokaroom and the other casinos be truthful don't play games as casino guru offered me bonuses corruption to the maximum
Nick I have Givin you copies of my emails between myself and jokaroom this ain't a game your company offered me bonuses which is illegal due to terms and conditions and a duty of care
Dear Judd,
Thank you for already replying here instead of spamming us with e-mails. I can assure you that we aren't Joka Room. We do not own any casino. Could you please advise if you are still able to access your account? When was the last time you speak with their support? Can you provide us some proof (e-mails with Joka Room, screenshot, chat transciprts) .
Best regards,
Nick
Dear Judd,
We haven't receive any answer from you. Please note, if you will fail to provide us any answer within the next 7 days, your complaint will be rejected.
Best regards,
Nick
Are you guys serious I will now screenshot all my emails nick as stated acma now can look into your code
Dear Judd,
It's true that you have sent us many e-mails, but you did not specify anything about your case. Please answer on my previous request and do not send us more e-mails. We require more information on your case so I would like to ask you to answer to all my question above. If you will fail to provide us the requested information your complaint will be rejected.
Best regards,
Nick
Nick I have provided you everything you have asked of me if your not going to chase up my money that has been stolen from my bank account what is the purpose of your companys complaints service your agreeing will online casinos stealing money and trading under several different names and merchants