HomeComplaintsJoka Room Casino - Player's balance has been voided.

Joka Room Casino - Player's balance has been voided.

Amount: A$56,000

Joka Room Casino
Safety Index:Very low
Submitted: 29 Aug 2020 | Case closed : 27 Sep 2020
Case closed Our verdict

Other

REJECTED

Case summary

3 years ago

The player's balance has been voided. The casino promised refund which never happend. After we received only threaths and spams from the player we rejected the complaint.

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3 years ago

Jokaroom and Johnny kash casino has stolen $56000.00 from me they have paid me back $5500.00 I have had jokarooms boss levi phone me several times promising to refund my money I have gone to the police and Australian fraud authority to have levi and jokaroom changed with fraudulent activity and trading under different business names and merchants its hard to proceed with laying charges when we don't have a contact number and only jokarooms banking email can I please have someone contact me with direct contact details so I can have levi charged with fraudulent activitys and racsism

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3 years ago

Dear Judd,

Thank you for submitting your complaint. I'm really sorry to hear about your issue. Allow me to ask you a few more question as your case is not really clear. How did the casino steal from you? Why did they promise you a refund? Please if you have any proof or relevant conversation with the casino forward it to nikolas.b@casino.guru.


Also I would like to kindly ask you to focus on one casino. If you're experiencing issue with other casino, I would recommend you to submit a new complaint on that casino. Looking forward your answer.

Best regards,

Nick

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3 years ago

Dear Judd,

I would like to kindly ask you to response here on your complaint instead of spamming us with e-mails. If we won't receive any answer within 7 days from you here, we will reject the complaint.

Best regards,

Nick

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3 years ago

Nick I have sent you numerous emails with proof of theft from jokaroom and other casinos trading under different business names and same merchants I've asked you to call me directly I'm actually going back to the police as I now believe casino guru is jokaroom and the other casinos be truthful don't play games as casino guru offered me bonuses corruption to the maximum

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3 years ago

Nick I have Givin you copies of my emails between myself and jokaroom this ain't a game your company offered me bonuses which is illegal due to terms and conditions and a duty of care

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3 years ago

Dear Judd,

Thank you for already replying here instead of spamming us with e-mails. I can assure you that we aren't Joka Room. We do not own any casino. Could you please advise if you are still able to access your account? When was the last time you speak with their support? Can you provide us some proof (e-mails with Joka Room, screenshot, chat transciprts) .

Best regards,

Nick

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3 years ago

Dear Judd,

We haven't receive any answer from you. Please note, if you will fail to provide us any answer within the next 7 days, your complaint will be rejected.

Best regards,

Nick

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3 years ago

Are you guys serious I will now screenshot all my emails nick as stated acma now can look into your code

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3 years ago

Dear Judd,

It's true that you have sent us many e-mails, but you did not specify anything about your case. Please answer on my previous request and do not send us more e-mails. We require more information on your case so I would like to ask you to answer to all my question above. If you will fail to provide us the requested information your complaint will be rejected.

Best regards,

Nick

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3 years ago

Nick I have provided you everything you have asked of me if your not going to chase up my money that has been stolen from my bank account what is the purpose of your companys complaints service your agreeing will online casinos stealing money and trading under several different names and merchants

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3 years ago

It's all coming out shortly that casino guru is in control of these casinos and merchants disgraceful and agree with illegal activities

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3 years ago

Dear Judd,

We requested proof which could help us solve the case. However, we received only threats and e-mails full of spam. As you are not willing to cooperate with us, we are now forced to reject your complaint.

Best regards,

Nick

Casino.guru

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