Joka Room Casino - Casino website is not loading properly.

I am waiting for a long time for the website to load and yet my other tabs (facebook, youtube, spotify as well as this website here) isn't having any problem loading. Assuming this website just takes money and just has "Loading issues". After righting this complaint I am still waiting for it to load whilst still having credit sitting in my account unable to withdraw or spend

Dear Jordan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have tried to access the casino website with Australian VPN (Virtual Private Network) and didn’t experience the same difficulties. Since you have filed this complaint 3 days ago, could you please advise if the issue is persisting?

However, I have to say that we have received more similar complaints over the last few weeks.

Looking forward to hearing from you.

Best regards,

Nick

We haven't received any news from the player. I'm now extending the timer by 7 days. Please note, that if you fail to answer us we will be forced to reject your complaint.

After not receiving answer from the player for 2 weeks, we rejected the complaint.