HomeComplaintsJohnny Kash Casino - Player's unable to access casino site.

Johnny Kash Casino - Player's unable to access casino site.

Amount: A$140

Johnny Kash Casino
Submitted: 27 Aug 2020 | Resolved : 30 Aug 2020
Resolved Our verdict

Case closed

RESOLVED

Case summary

The player's afraid of his casino balance as the site is unavailabe. The problem was resolved when the player informed us about casino re-brand and that his account and balance is restored.

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They seemed to have fixed their site crashing problems about 3 weeks ago, but now a sign comes up that the casino is no longer in operation.

I wonder if they will return all balances ?.

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Dear Len,

Thank you for submitting your complaint. I'm really sorry to hear about your negative experience. We are currently receiving more complaints with the same issue but we actualy don't have any information from the casino so we don't know it it's a permanent status or not. We will get back to you as soon as we gather more information.

Best regards,

Nick

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Hi

JohnnyKash has been rebranded as KingJohnnie. Balance and favourites have been restored, and everything looks O.K.

It would have been better if they had warned their customers what they were doing instead of just going offline for 2 days.

Regards

Len


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Dear Dan,

Thank you for letting us know that you issue has been resolved. Please do not hesitate to contact us if you come across any trouble in the future.

Best regards,

Nick

Casino.guru

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