The player from Australia has deposited money in to her account, but the funds seem to be lost. The complaint was resolved as the player informed us that his deposit was credited successfully.
Johnny Kash Casino - Player’s deposit has never been credited to her account.
Amount: A$50
Johnny Kash Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
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4 years ago
I deposited last night at 1am with 50 dollars out of a 100 dollar neosurf and it still hasnt shown up in my account. The chat team tried telling me it was because they were having an influx of deposits but my partner deposited on their at the same time with a different neosurf and it went straight in. 5 minutes later I decided to deposit the other 50 on jokaroom and it went into my account with out a problem.
The money still isnt in my account after hours and hours of them running me around in circles.. for them to turn around and say the transaction was unsuccessful. But the neosurf has a balance of 0. Go figure....
Now the website isnt available. So I dont know what's going on.
On the neosurf website it says that 2 deposits have been made to joka room.. but as you can see i think jokaroom and the neosurf website run.off separate time zones.
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4 years ago
Dear Kacobjane ,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a process which takes approximately one month. In these cases, casino has its hands tied. If you have any conversation with the casino relevant to the case please send it to nikolas.b@casino.guru.
Nevertheless, I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Nick
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4 years ago
Hi nick, thankyou for your reply. I appreciate it.
Unfortunately I didnt actually screen shot any of my many chats with them. Silly me.
It doesn't matter, I have accepted that I'm not getting it back. Since the casino is now shut down..
But thankyou for your speedy and helpful reply. Legend 🤙
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4 years ago
Dear Kacobjane,
We are currently receiving more complaints with the same issue but we actually don't have any information from the casino so we don't know it it's a permanent status or not. We will get back to you as soon as we gather more information.
Best regards,
Nick
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4 years ago
Dear Kacobjane,
Is there any update regarding your case? We received an information that Johnny Kash is now operating under King Johnnie name.
