Johnny Kash Casino - Player’s deposit has never been credited to her account.

I deposited last night at 1am with 50 dollars out of a 100 dollar neosurf and it still hasnt shown up in my account. The chat team tried telling me it was because they were having an influx of deposits but my partner deposited on their at the same time with a different neosurf and it went straight in. 5 minutes later I decided to deposit the other 50 on jokaroom and it went into my account with out a problem.

The money still isnt in my account after hours and hours of them running me around in circles.. for them to turn around and say the transaction was unsuccessful. But the neosurf has a balance of 0. Go figure....

Now the website isnt available. So I dont know what's going on.

On the neosurf website it says that 2 deposits have been made to joka room.. but as you can see i think jokaroom and the neosurf website run.off separate time zones.

Dear Kacobjane ,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a process which takes approximately one month. In these cases, casino has its hands tied. If you have any conversation with the casino relevant to the case please send it to nikolas.b@casino.guru.

Nevertheless, I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Nick

Hi nick, thankyou for your reply. I appreciate it.

Unfortunately I didnt actually screen shot any of my many chats with them. Silly me.

It doesn't matter, I have accepted that I'm not getting it back. Since the casino is now shut down..

But thankyou for your speedy and helpful reply. Legend 🤙

Dear Kacobjane,

We are currently receiving more complaints with the same issue but we actually don't have any information from the casino so we don't know it it's a permanent status or not. We will get back to you as soon as we gather more information.

Best regards,

Nick

Dear Kacobjane,

Is there any update regarding your case? We received an information that Johnny Kash is now operating under King Johnnie name.

Dear Kacobjane,

We haven't receive any answer from you. Please note, if you will fail to respond to us within the next 7 days, your comaplaint will be rejected.

Best regards,

Nick

Hi there. Everything has been resolved. Thankyou for your time

Dear Kacobjane,

Thank you for letting us know that your case was resolved. Please do not hesitate to contact us if you will come across any trouble in the future, we will gladly help.

Best regards,

Nick

Casino.guru