Johnny Kash Casino - Player is struggling to withdraw his winnings.

Withdrew $180 months ago but was asked for a bank clearing code, looked up on google what WESTPACS ‘clearing code’ was and first thing that I read was it was the first 6 digits of my bank account number, so that’s what I put in to the withdraw information. After weeks of waiting for my money and being told it had already been paid out me and a chat operator found out it was the wrong clearing code, or as I know it as, a BSB code. I immediately rectified this and sent Johnny kash support a copy of my full bank statement to prove funds didn’t enter and then gave them correct details for it to be paid under, this was months ago. Every week I have been checking and I’ve gotten the same emails every time ‘I will re-escalate the matter, expect an email in the next couple days’ or ‘the finance team are still dealing with the problem, they will contact you when they can’. A week or 2 ago I thought I was making some progress when the support email asked me for the correct bank details one more time, only to be ignored and not replied to. I emailed today asking for an update from their financial team only to find out the casino has stopped operating and now my case has been forwarded to casino operations. Am I s**t out of luck or can I get my money?

Dear Rueben,

Thank you for submitting your complaint. I'm really sorry to hear about your problem. We are receiving many complaints with the same issue. As far as we know, even if the casino has been temporarily closed for rebranding, you still should be able to withdraw your winnings through their support ask@johnnykash.com

I would recommend waiting a few days to see how the current situation escalates. Thank you in advance for keeping me updated. Looking forward to hearing from you.

Best regards,

Petronela

on the same night of the original post I was told to wait 24hours(for the 6th or 7th time now) for someone from ‘casino operations’ to call me. I emailed them again this morning and asked for an update and they just told me they’d re-escalate my phone call and I’ve received no calls whatsoever today.

Also take into account I have at-least 2 months worth of back and forth messages with both of Johnny kash support emails, I’ve been told to wait 24 hours for someone to get back to me atleast 8 times now, been told to expect a call twice now, been told the matter has been re-escalated about 5 times. I really feel like I’m been given the run-around and they’re only telling me what I want to hear.

Thank you very much, Rueben, for providing all the necessary information. I will now transfer your complaint to my colleague Zuzana who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Rueben,

I am very sorry to hear about your problem.

Johnny Kash Casino, could you please shed some light on this case? Thank you very much in advance for your reply.

I doubt we will receive a reply, their support email is not in use anymore.

1hr to reply, tick tick ya dirty casino

We would like to ask the Johnny Kash Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Johnny kash casino has paid me out, Matter is resolved and closed.

Thank you Rueben for your confirmation. We are glad the matter got resolved and I can close this complaint as solved.