Johnny Kash Casino - Player has been struggling to access his account.

The casino just so happens to not log me in or has connection problems that last for days at a time after I make a deposit so it takes 3 days to be able to use my money

Dear Luke,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have tried to access the casino website with Australian VPN (Virtual Private Network) and didn’t experience the same difficulties. Since you have filed this complaint 2 days ago, could you please advise if the issue is persisting? Looking forward to hearing from you.

Best regards,

Petronela

Dear Luke,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.