HomeComplaintsJohnny Kash Casino - Casino website doesn’t load properly.

Johnny Kash Casino - Casino website doesn’t load properly.

Amount: A$40

Johnny Kash Casino
Safety Index:Very low
Submitted: 01 Aug 2020 | Case closed : 18 Aug 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Australia is inquiring about website accessibility. We rejected the complaint because the player didn't respond to our message.

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3 years ago

The site wont load. It opened up and let me deposit then after playing a game in fun mode it would not load the lobby. It will not now load anything. All I get is a dollar sign flashing on the screen. I have noticed a number of other people complaining about it not loading as well so it is a known problem which they seem to be just letting go. You cannot access the customer support and the number to call just keeps ringing with no answer.

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3 years ago

Dear Brian,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have tried to access the casino website with Australian VPN (Virtual Private Network) and didn’t experience the same difficulties. Since you have filed this complaint 2 days ago, could you please advise if the issue is persisting? Have you tried to communicate this issue with the casino?

We have received more similar complaints over the last few weeks, so we hope the issue will be fixed as soon as possible.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Nick

Edited by a Casino Guru admin
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3 years ago

We haven't received any news from the player. I'm now extending the timer by 7 days. Please note, that if you fail to answer us we will be forced to reject your complaint.

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3 years ago

We rejected the complaint because the player didn't respond to our message.

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