The player from Australia had trouble accessing the John Vegas casino app after attempting to withdraw $500, which had not yet been processed. Despite contacting customer support, he received no resolution and was unable to open the app or access his account. The Complaints Team extended the investigation period for a response; however, due to the lack of communication from the player, the complaint was ultimately rejected.
John Vegas Casino - Player's withdrawal is delayed and account access is blocked.
Amount: A$500
John Vegas Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.9
John Vegas Casino has a Safety Index of 6.9, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
Public
Public
1 month ago
i withdra 500$ in john vegas casino app but i didn’t get waiting long time when send email johan vegas he said wait wait and now my app is not open my id not open he said we check ur issue and resolve but no help . see photo only loading but no open no response
Public
Public
1 month ago
Hello gurtejsingh,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with John Vegas Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you try to access the casino in a web browser?
- Since when are you struggling to access the casino?
Looking forward to your answer.
Regards,
Nick
