Jini Casino - Player hasn’t received a bonus.

I was promised 100%match and free spins on my 1st deposit and have not received either, I play on other casinos and get it straight away

Hi Tina,

Thank you for contacting Casino Guru. I’m sorry to hear about your negative experience. You may have noticed that the Jini Casino’s reputation on our website is bad. The casino is marked "Zombie" in our system. This means that we couldn't get in touch with any of the casino's representatives or customer support members. I tried to register in the casino and redeem the bonus myself, but, unfortunately, the registration failed. There is no response from the support, so it looks like "nobody’s home". In this case, I recommend you choose a different casino with a better rating. This link will take you to recommended casinos for players from New Zealand: https://casino.guru/top-online-casinos#tab=RECOMMENDED

I wish I could help more.

Best regards,

Peter

Hi Tina,

Can we consider the case closed?

Unfortunately, we’re rejecting this complaint because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.