The player wanted to redeem a deposit bonus. She made a deposit, but the bonus was never granted. We rejected the complaint because the player didn't respond to our messages and questions.
Jini Casino - Player hasn’t received a bonus.
Amount: NZ$100
Jini Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.5
Jini Casino has a Safety Index of 3.5, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
I was promised 100%match and free spins on my 1st deposit and have not received either, I play on other casinos and get it straight away
Public
Public
4 years ago
Hi Tina,
Thank you for contacting Casino Guru. I’m sorry to hear about your negative experience. You may have noticed that the Jini Casino’s reputation on our website is bad. The casino is marked "Zombie" in our system. This means that we couldn't get in touch with any of the casino's representatives or customer support members. I tried to register in the casino and redeem the bonus myself, but, unfortunately, the registration failed. There is no response from the support, so it looks like "nobody’s home". In this case, I recommend you choose a different casino with a better rating. This link will take you to recommended casinos for players from New Zealand: https://casino.guru/top-online-casinos#tab=RECOMMENDED
I wish I could help more.
Best regards,
Peter
