Jiliko Casino - Player’s winnings have been reduced.

All my winnings are gone after wagering the bonus(promotion) .And its not in the terms that all winnings will be gone after I wagered. All was left are the amount that can be withdrawed. Please see attached file for their terms and conditions. It didn’t say that all the remaining winnings or bakance will be gone. I used my phone number to register in there site.

Dear thumbleber,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Do I undertsnad correctly that your bonus winnings have been capped due to maximum cashout rule and the remaining balance cancelled? How much was approved for the withdrawal, please?

I would like to emphasize, that according to our Fair Gambling Codex, we consider imposed win limit to be unfair and predatory, only when it’s applied to a real money game, however, we accept bonus T&Cs that restrict the maximum cash out from a bonus play.

Looking forward to hearing from you.

Best regards,

Petronela

Dear thumbleber,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The amount that was only approved for cashout is 500 pesos and the rest from 5600 pesos winnings are gone. The online Casino is JILIKO

Please understand, thumbleber, that if 500 pesos was the maximum cashout available from the free promotion and you received it already, the rest of the funds are cancelled and can't be used for further play.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Dear thumbleber,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.