Dear ignatiadis64,
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.
Is the card you used for the deposit linked to the bank account you intended to use for a withdrawal?
Please note that you need to verify all the payment methods you used in the casino.
Thank you in advance for your reply.
Dear ignatiadis64,
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.
Is the card you used for the deposit linked to the bank account you intended to use for a withdrawal?
Please note that you need to verify all the payment methods you used in the casino.
Thank you in advance for your reply.
Edited by a Casino Guru admin