The player from Greece had completed the bonus wagering requirements and submitted documents to verify his account, but faced difficulties withdrawing his winnings. Despite requesting withdrawals through different methods and providing proof of deposit, the casino continued to ask for unnecessary personal information and had not processed his withdrawal. The issue was resolved after multiple attempts to verify the withdrawal account, and his winnings were successfully transferred to his bank account. The complaint was marked as 'resolved' by the Complaints Team.
Jettbet Casino - Player's withdrawal has been delayed.
Amount: €272
Jettbet Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.9
Jettbet Casino has a Safety Index of 6.9, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 months ago
Public
Public
4 months ago
begin with bonus ..ok..wager finish ..send all my documents..received message ACCOUNT IS VERIFIED
procced my first withdrawal..
the casino is trying not to withdraw my money. I made my first balance with Mastercard. Second withdrawal with MiFinity. First time I requested a withdrawal to my bank account. They started asking me for various personal details of my bank account, in addition to the usual ones that all casinos ask for. I canceled the bank withdrawal and requested a withdrawal to my MiFinity Account that made the deposit and of course I also sent the proof of deposit to the second account. To avoid the withdrawal they go ahead and send e-mails to send me personal information about my bank account that has nothing to do with my deposit or withdrawal. I have sent all the information needed from the deposit I made and for the withdrawal they refuse to pay. I am registered in many casinos all over Europe and I know the process 100%.
Public
Public
4 months ago
Dear ignatiadis64,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Which documents have been approved and which have not?
- Is verifying the payment method the only obstacle standing between you and your winnings?
- Could you please share your communication with the casino regarding the withdrawals? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
Public
Public
4 months ago
Never withdraw again to your casino
Send all my document to verify my account
id ..front back address document from my electricity bill ..deposit Mastercard front back ..+ selfie as you told me with my id to my Hand ..all this verified 100% receive message
after that Procced withdrawal to my bank account …because not accepting to my account withdrawal to my deposit card ...send you last month statment ..with all information NOT ACCEPTING ..after that I cancel my withdrawal to my bank make second deposit from my MiFinity account ..send screenshots from this payment mifinity ..your casino send me emails need more info from my bank account ..screenshot from my bank account ..I don’t know why …this bank account is not my deposit method..I want to proceed my withdrawal to the other deposit method MiFinity
Public
Public
3 months ago
Dear ignatiadis64,
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.
Is the card you used for the deposit linked to the bank account you intended to use for a withdrawal?
Please note that you need to verify all the payment methods you used in the casino.
Thank you in advance for your reply.
Public
Public
3 months ago
hello
i want to say that today 28th of august the money entered my account. it took many attempts to verify the deposit withdrawal account but in the end it was done and I must say I hope everything goes well from here on out thanks for everything.
you can close the complaint all is good
Public
Public
3 months ago
Dear ignatiadis64,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Dominika
Casino.Guru
