The player from Germany had deposited 3050 euros at Jettbet Casino and won over 7740 euros but had requested a withdrawal of only 500 euros. After completing the document verification, his account was blocked with a message citing gambling addiction, which he denied and stated he had never requested the closure. The issue was resolved when the casino apologized, reopened the account, and processed the initial payment of 500 euros. The player was then able to withdraw the remaining winnings in increments of 500 euros, with a total of 3800 euros still outstanding. The complaint was closed as resolved, with the option to reopen it if further issues arose.