HomeComplaintsJetbull Casino - The player struggles to verify his account.

Jetbull Casino - The player struggles to verify his account.

Amount: €1,100

Jetbull Casino
Safety Index:Above average
Submitted: 15 Sep 2022 | Resolved : 22 Sep 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

2 years ago

The player struggles to verify his account as the casino is non responsive. The complaint was resolved as the player was able to withdraw without the verification.

Public
Public
2 years ago
Translation

How are you supposed to verify your account?

The live chat has not responded for 2 days, and there is no help directly by mail.

Don't understand how others here have their money after a few hours or pass verification.

Automatic translation:
Public
Public
2 years ago

Hello norcoryder012,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Jetbull Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? Did you try to check if there is a way to upload your documents directly in your casino account?

Looking forward to your answer.

Regards,

Nick

Public
Public
2 years ago
Translation

Has done, actually got the money without verification.

Automatic translation:
Public
Public
2 years ago

Thank you norcoryder012 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick

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