The player struggles to verify his account as the casino is non responsive. The complaint was resolved as the player was able to withdraw without the verification.
Jetbull Casino - The player struggles to verify his account.
Amount: €1,100
Jetbull Casino
Safety Index:Above averageSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
How are you supposed to verify your account?
The live chat has not responded for 2 days, and there is no help directly by mail.
Don't understand how others here have their money after a few hours or pass verification.
Automatic translation:
Public
Public
1 year ago
Hello norcoryder012,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Jetbull Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? Did you try to check if there is a way to upload your documents directly in your casino account?
Looking forward to your answer.
Regards,
Nick
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