Jet10 Casino - Player denied cashback by the casino.

Hello!

I am having a problem with a casino named jet10.io. I was promised a cashback for last week's losses, but the customer service does not provide any logical explanation on this matter. So, the cashback was not granted. However, they admitted that I am entitled to cashback, and my loss amounted to approximately 600€. Therefore, 10% should be the cashback. I have heard and read that others have had a lot of problems with this casino as well. I would be grateful if you could assist me.

Hello aamupaja,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Jet10 Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Can you please forward your deposit, bonus and betting history to nikolas.b@casino.guru? When was the last time you spoke to the casino and what was it about?

Please note that every single bonus is a good-will of the casino and they may refuse to give them out to any player without any reason given.

Looking forward to your answer.

Regards,

Nick

Hey!

matter resolved. The casino paid the cashback in the end.

Dear aamupaja,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru