The player from Finland had reported a failure by Jet10.io to provide a promised cashback for his losses from the previous week, which amounted to roughly 600€. After the complaint was filed, the casino resolved the issue by paying the owed cashback to the player. We had marked the complaint as 'resolved' in our system.
Jet10 Casino - Player denied cashback by the casino.
Amount: €60
Jet10 Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.9
Jet10 Casino has a Safety Index of 6.9, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
8 months ago
Public
Public
8 months ago
Translation
Hello!
I am having a problem with a casino named jet10.io. I was promised a cashback for last week's losses, but the customer service does not provide any logical explanation on this matter. So, the cashback was not granted. However, they admitted that I am entitled to cashback, and my loss amounted to approximately 600€. Therefore, 10% should be the cashback. I have heard and read that others have had a lot of problems with this casino as well. I would be grateful if you could assist me.
Automatic translation:
Public
Public
8 months ago
Hello aamupaja,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Jet10 Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Can you please forward your deposit, bonus and betting history to nikolas.b@casino.guru? When was the last time you spoke to the casino and what was it about?
Please note that every single bonus is a good-will of the casino and they may refuse to give them out to any player without any reason given.
Looking forward to your answer.
Regards,
Nick
Public
Public
8 months ago
Translation
Hey!
matter resolved. The casino paid the cashback in the end.
Automatic translation:
Public
Public
8 months ago
Dear aamupaja,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
