HomeComplaintsJet Bet 365 Casino - Player faces issues with rejected bets.

Jet Bet 365 Casino - Player faces issues with rejected bets.

Amount: 100 R$

Jet Bet 365 Casino
Submitted: 18 Nov 2024 | Closed : 04 Dec 2024
Closed Our verdict

Player stopped responding

REJECTED

Case summary

The player from Brazil had issues with rejected bets, which resulted in the loss of his funds that were not returned. The complaint could not be resolved as the player did not respond to requests for additional information needed for further investigation. Consequently, the complaint was rejected.

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Translation

My bets were rejected, and the amount was not returned. They said I would have lost both bets. In short, bad casino, horrible chat, a waste of time.

Automatic translation:
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Dear robersongunit,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Jet Bet 365 Casino. I’m afraid I will need more information regarding your problem. Please could you elaborate? 

  • Which game have you played?
  • When did the incident occur?
  • Do you have any screenshots, communication with the casino, gaming history, or other evidence you might submit to support your case?

My email is tomas@casino.guru

I will be waiting for your reply patiently.

Best regards,

Tomas


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Dear robersongunit,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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